At BookStayTrip Inc., we understand that travel plans can change unexpectedly. Our Refund & Cancellation Policy provides transparent, fair, and reliable guidelines governing reservation cancellations, booking modifications, and refund processing across all our accommodations, tours, and vehicle rentals.

1. Standard Cancellation Policy Tiers

Every accommodation, tour, and rental listing on BookStayTrip explicitly designates one of the following standardized cancellation tiers on the listing page and on your booking voucher:

2. How to Request a Cancellation

To cancel a booking: (1) Log in to your My Bookings dashboard; (2) Locate the reservation reference ID; (3) Click "Cancel Reservation" and review your refund calculation; (4) Confirm your cancellation. You will receive an immediate confirmation email and cancellation reference code.

3. Extenuating Circumstances & Force Majeure

BookStayTrip provides emergency cancellation relief regardless of the host's strict policy in the event of: (a) declared natural disasters or severe meteorological crises; (b) government travel restrictions or border closures; (c) flight groundings by civil aviation authorities; (d) verified medical emergencies or military deployment orders with official documentation.

4. Refund Processing Timelines

Once approved, refunds are initiated immediately to the original payment instrument (credit/debit card, Stripe, or digital wallet). Funds typically post to your account within 3 to 5 business days, depending on your card-issuing bank's processing cycles.

5. Host-Initiated Cancellations

If a property host or tour operator cancels your booking due to unforeseen circumstances, BookStayTrip guarantees: (1) An immediate 100% full refund; OR (2) Complimentary rebooking assistance with an equal or upgraded alternative listing plus a travel credit voucher.

6. Customer Support & Refund Inquiries