Welcome to BookStayTrip ("BookStayTrip", "we", "our", or "us"). BookStayTrip is a premier international online travel marketplace and accommodation reservation platform connecting independent travelers with registered lodging providers, tour operators, experience hosts, and vehicle rental companies worldwide. By accessing or utilizing our website, mobile interfaces, booking engines, or customer service channels, you enter into a legally binding agreement governed by these Terms of Service.

1. Acceptance of Terms & Eligibility

By creating an account, making a reservation, listing inventory, or otherwise navigating the BookStayTrip platform, you affirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction), possess full legal capacity to enter into binding agreements, and that all information you submit is accurate, current, and complete.

2. Platform Role & Nature of Services

BookStayTrip operates as an intermediary marketplace facilitator. When you book a hotel, tour, villa, apartment, or rental car on BookStayTrip, your contract for the provision of that travel service is entered directly between you and the respective third-party Provider (Host, Hotelier, Tour Operator, or Fleet Operator). BookStayTrip facilitates discovery, reservation scheduling, confirmation issuance, and secure payment processing.

3. User Accounts & Identity Verification

You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and multi-factor authentication devices. You accept full liability for all activities and financial transactions originating from your account. BookStayTrip reserves the right to suspend or terminate accounts that provide fraudulent information or violate security protocols.

4. Bookings, Pricing & Payment Terms

All prices displayed include mandatory local taxes, service fees, and applicable levies unless explicitly specified otherwise prior to checkout. Payment is collected securely via authorized PCI-DSS Level 1 compliant processors (such as Stripe). Your booking is legally confirmed only once payment authorization succeeds and a BookStayTrip Booking Reference ID is generated.

5. Cancellations, Refunds & Modifications

Each listing displays its explicit cancellation tier (Flexible, Moderate, or Strict). Cancellations must be submitted through your BookStayTrip dashboard or by contacting customer support. Eligible refunds are calculated strictly in accordance with the host's cancellation policy and our Refund & Cancellation Policy, with funds returned to your original payment method within 3 to 5 business days.

6. User Conduct & Prohibited Activities

Users agree not to: (a) submit fraudulent bookings or fraudulent payment instruments; (b) reverse engineer, scrape, or automate queries against platform APIs without written authorization; (c) bypass security controls or contact providers off-platform to avoid platform service fees; (d) post defamatory, infringing, or abusive content in reviews or community spaces.

7. Limitation of Liability

To the maximum extent permitted by applicable law, BookStayTrip Inc. and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages, personal injury, property loss, or itinerary disruption caused by third-party Providers or Force Majeure events.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Andhra Pradesh, India, without regard to conflict of law principles. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Andhra Pradesh, India.

9. Official Contact & Notices